Operating the charging station or using the car key may help resolve the issue. You can try pressing "start charging," wait for a few moments, and then press "stop charging." This might unlock the charging gun's locking mechanism. Some car owners have reported that unlocking the car doors automatically releases the charging gun, but this method doesn't work for all car models. Usually, this issue is caused by a recognition error of the charging gun.
If the above methods don't work, you can contact customer service for help. Charging stations usually display a customer service number, and you can also call your car dealer's customer service line. If these methods still don't resolve the issue, the charging gun itself might be faulty and will require professional attention.
Manual unlocking of the charging gun is another viable option. Locate the emergency release mechanism on the charging gun, which may vary in location. If you have a screwdriver, insert it into the emergency release slot and push it in the direction of the gun's head to unlock the charging gun.
